Refund policy
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as received, unused or unworn, with original packaging and tags. Proof of purchase is required.
How to Start a Return
o initiate a return, you must contact us first at: [support@nightglowthings.com]
When contacting us, please include:
- Your order number
- The email address used at checkout
- The reason for the return
- Photos or videos (required for damaged or incorrect items)
Please do not return items without contacting us first.
Our return address may be different from the original shipping address, as we work with multiple suppliers.
Once your return request is approved, we will email you the correct return address and detailed return instructions.
Items sent back without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
- The item is damaged
- The item is defective
- You received the wrong item
Email us at [support@nightglowthings.com]Â with your order number and clear photos or videos of the issue.
We will evaluate the case and offer a replacement, partial refund, or full refund where appropriate.
Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care or hygiene items
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are non-returnable.
If you are unsure whether your item is eligible for return, please contact us before requesting a return.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a new item is to return the original item (after approval) and place a new order separately.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, without providing a reason.
Returned items must be unused, in original condition and packaging, and include proof of purchase.
You must still contact us first to receive return authorization and the correct return address.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method via Shopify within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at [support@nightglowthings.com]
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
International return shipping costs may be high. In some cases, we may offer a partial refund or replacement instead of requiring a return, at our discretion.
